FAQ'S
Frequently Asked Questions
All You Need to Learn About Prabhu Money Transfer Pvt. Ltd.
1. Who is Prabhu Money Transfer?
Prabhu Money Transfer is a private limited company that is operating to handle Indo-Nepal Remittance Projects exclusively for Nepalese migrant workers in India. Prabhu Money Transfer India is expanding agent networks in PAN India to facilitate remittance services to Nepalese migrants who live in India.
2. How do I send money through Prabhu Money Transfer?
You can easily send the money through Prabhu by visiting any of Prabhu’s CSP (Customer Service Points) in PAN India. Only, you need to do the E-KYC for the Remittance process (No Physical Document is Required).
3. What are the fees for sending money through Prabhu Money Transfer?
You’ll save more money with us because our fees are lower than other remittance companies. Our service charge has been categorized into four parts as below.
Account Deposit:
A. INR 1 to 5000 – INR 90
- INR 5001 to 5000 – INR 120
Cash Payment: - INR 1 to 5000 – INR 150
- INR 5001 to 50000 – INR 199
If any of the sending agents asked for an extra charge apart from the mentioned above then please contact our customer executive or email us at support@prabhumoneytransfer.co.in.
4. Which ID proof does Prabhu Money Transfer accept to send the Remittance?
We take ID proof as an “Aadhaar Card” to send the remittance (no physical document is required). The KYC will be done through Biometrics.
5. How long does it take for the recipient to receive the money?
Receiver can collect the payment or deposit the amount within 10 minutes of sending the transaction from India.
6. What information do I need to provide to send money through Prabhu Money Transfer?
Customer has to provide the beneficiary Name, Mobile and Address to send the money. Account Number, Bank name, and Branch for Account Deposit Transaction.
7. Can I track the status of my remittance?
Yes, you can track by yourself or you can call our customer service executives on the given numbers.
8. Can we send remittances to any bank account in Nepal?
Yes, you can send remittances to any bank categorized under A & B Level.
9. What happens if the recipient doesn't receive the money?
Beneficiary can collect money within 10 minutes after sending the transaction. There is a timeframe where the receiver must have to collect the payment within 15 days of sending the transaction. If the beneficiary did not collect the payment, then the amount will be returned back to India and the sender has to collect the amount back. Make sure that in Unclaimed transactions only the send amount will be refunded. A service charge will not be refunded to the customer.
10. What if I entered the wrong information when sending the money?
PRABHU will not be liable or responsible for any failure, or delay in the performance of, any of Our obligations under these Terms if wrong beneficiary details are provided. In terms of wrong Information, we can take the necessary arrangements accordingly.
11. How do I cancel a remittance transaction?
You can cancel the transaction by visiting the same counter where you have to send the remittance. For cancellation within 15 days, make sure the complete amount will be refunded including the service charge.
12. Is there any charge that needs to be paid in the pay-out location while collecting the amount?
No, there is no need to pay any charge on the Pay-out location. If any of the agents asked for a charge then please contact our customer service executive or email us at support@prabhumoneytransfer.co.in.
13. Are there any restrictions on the number of transactions I can send through Prabhu Money Transfer?
Yes, you can send 3 transactions a day, 5 transactions a month, and 12 transactions a year.
14. Are there any restrictions on the amount of money I can send through Prabhu Money Transfer?
Yes, you can send a maximum of only INR. 50000 in one transaction.
15. What are the exchange rates for sending money through Prabhu Money Transfer?
The Exchange rate Is fixed for Nepal and it’s 1.6.
16. Is it safe to send money through Prabhu Money Transfer?
Yes, it is safe, secure, and reliable to send money through Prabhu Money Transfer. In terms of security, you can visit our privacy policy page.
17. What are the options for receiving the money?
Our service is only to send money from India to Nepal. Receiving option is not available due to the regulatory restriction.
18. Can I send money to any country through Prabhu Money Transfer?
You can send money only to Nepal as of now. We will definitely let you know if our service is available for other countries in the future.
19. Is there any helpline number or customer support contact details for remittance queries?
Yes, you can reach us at:
Landline number:- 01204981011 / 01204981031 / 01147084942 / 01147084042.
Email: support@prabhumoneytransfer.co.in